Lion Nathan

Both the XXXX Alehouse and Boags utilise the WebVantage Booking Management System to manage their tour operations. This not only provides a way for customers to make bookings through their respective websites but also allows staff to manage the day to day logistics of running the operation.

The integrated cloud / back-office model sees that staff have access to real time booking information, regardless of how and when the bookings were placed. No more seeing customers wait in long queues as they check-in because all the hard work is already done. 

As a mechanism to boost revenue, the Gift Voucher Manager has been implemented. Now, products and services can be given as gifts with online purchase and redemption through the respective websites is now available. 

Customers can purchase a gift voucher, pay for it with a credit card and have it emailed as a PDF file to the intended recipient. The voucher is made up of a fully customised layout as well as the secure redemption number. 

The recipient can then login to the website to redeem for any combination of brewery tours and product merchandise. Staff can view the details of outstanding gift vouchers , manage policies such as expiry rules, and issue new gift vouchers sold in store through the Administration Console.

Pivotal to any e-commerce deployment is a mechanism for customers to pay. Integrated into all the modules is the Instant Payment Service. This managed service adds secure credit card payment capabilities to the active Application Matrix modules. Complete visibility over transactions and the ability to issue refunds if needed is facilitated through the secure administration portal.