Hire / Leasing Services

Looking for an end-to-end solution that can transform your hiring or rental operation?

For a business that leases or hires out resources to customers, your cloud is the perfect mechanism to not only provide customer service but to run the back of house operation.

This industry solution is relevant for businesses like: equipment hire, bicycle locker rental, self storage, and car parks.

Do you know that by using your cloud for this type of business you will build real business value and realise the following benefits:

Increased sales – by giving customers the opportunity to manage their dealings with your business in their own time then they will be more inclined to chose you over your competition

Increased efficiency / productivity – with customers helping themselves, their dependency on your staff to answer questions or help with bookings and transaction details is greatly reduced

Increased visibility – you will be able to see a complete picture of your operation in real time from any location

Customer self service

Just think about what your cloud could mean to your customers... Start by publishing product details online then offer a way for customers to check for availability, confirm a booking and pay with a credit card. Then provide access to a secure portal where they can view the status of their current and past rentals, keep track of billing, manage recurring payments and maintain the accuracy of their profile's contact information.

Secure payments

Ensuring that it simple for customers to buy from you is the most elementary requirement to a successful online system. This may sound obvious but it is often overlooked. You need to be able to collect money in a way that is simple for the customer, makes sense for your business type and is secure.

Once your customers have paid for an initial hire or rental period, how do you want them to renew? From automated rebilling to invoicing accounts, WebVantage has the skills and experience needed to ensure that your customers gain the confidence to complete their transactions through your cloud services.

Operations management

One of the challenges with taking your business online is that your back end operations are often managed by different systems to that of your online services. This means a lot of double handling where time is wasted and errors can creep in to the process. With the WebVantage difference, this is no longer a problem. Part of your cloud is a powerful back end administration portal, from which you can manage every aspect of the system’s functionality as well as perform day to day tasks like taking bookings over the phone or from walk in customers. You will be able to access a full view of your operation from basically any internet connected computer or mobile device.